Privacy Policy

We are committed to handling your information responsibly and transparently.

Last updated: 

1. About this policy

This page is maintained by Pixel Forge Bangla to explain how we collect, use and protect personal information. It is app-owned content and describes our current practices; it is not a certification, legal guarantee or substitute for advice from a qualified attorney.

This site is built and hosted on Lovable’s managed platform. Lovable provides hosting, security and infrastructure capabilities, while Pixel Forge Bangla remains responsible for the content we publish, the client data we collect and the business practices described here.

2. What we collect

We only collect information that is necessary to respond to your inquiries, provide quotes and deliver our services.

  • Contact details: name, email address, phone number and company name when you fill out our contact or quote forms.
  • Project information: image files, briefs, brand guidelines and any instructions you upload to start or support an order.
  • Communication records: emails, chat transcripts and support tickets to help us manage your project.
  • Technical data: IP address, browser type and pages visited, collected via standard server logs and analytics to improve the website experience.

3. How we use your information

We use the information we collect for the following purposes:

  • To respond to your questions and provide quotes.
  • To process and deliver your image editing orders.
  • To communicate about project status, revisions and delivery.
  • To improve our website, services and customer support.
  • To send occasional updates or promotional emails, which you can opt out of at any time.

4. Legal basis for processing

We process personal data based on the need to perform our contract with you, to comply with legal obligations, to protect our legitimate business interests (such as fraud prevention and service improvement), and with your consent where required.

5. How we share information

We do not sell your personal information. We may share data with:

  • Trusted service providers who help us host the website, send emails or process payments.
  • Our internal production team, who are bound by confidentiality obligations.
  • Legal or regulatory authorities when required by applicable law.

6. International transfers

Pixel Forge Bangla is based in Dhaka, Bangladesh. Our platform providers and some clients are located internationally. When data is transferred outside your country, we rely on appropriate safeguards such as standard contractual clauses or the adequacy decisions provided by our platform partners.

7. Data security

We use reasonable technical and organizational measures to protect your data from unauthorized access, loss or misuse. This includes access controls, encrypted file transfers where supported and regular review of our service providers.

No online system is completely secure. If you believe your data has been compromised, please contact us immediately.

8. Data retention

We keep your personal information for as long as needed to fulfill the purposes described in this policy, to resolve disputes, enforce our agreements and comply with legal obligations. Project files are typically retained for a limited period to support revisions, after which they are securely deleted unless you request earlier deletion.

9. Your rights

Depending on where you live, you may have rights to access, correct, delete or restrict the use of your personal data, and to object to certain processing. To exercise these rights, contact us using the details below.

10. Cookies and analytics

We may use cookies and similar technologies to understand how visitors use our website and to improve functionality. You can control cookies through your browser settings. Analytics data is anonymized where possible.

11. Children's privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the last updated date. We encourage you to review it periodically.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please reach out.