Terms & Conditions

These terms govern how we work together. Please read them carefully before placing an order.

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1. Introduction

This page is maintained by Pixel Forge Bangla to answer common questions about our service terms. It is provided as app-owned content and is not a substitute for professional legal advice.

By accessing our website, requesting a quote, or submitting images for editing, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

2. Services we provide

Pixel Forge Bangla provides digital image post-production services, including but not limited to clipping path, background removal, image masking, ghost mannequin, photo retouching, color correction, shadow creation and eCommerce image optimization.

  • All deliverables are digital files unless otherwise agreed in writing.
  • Specific turnaround times, file formats and pricing are confirmed in your quote or order confirmation.
  • We reserve the right to decline projects that violate applicable laws or our content guidelines.

3. Quotes, orders & turnaround

Quotes are based on the complexity, volume and instructions you provide. Turnaround begins after we receive your images, confirmed instructions and any required payment.

  • Large orders may be split into batches with agreed delivery milestones.
  • Delivery times are estimates and may be affected by file quality, brief changes or force majeure events.
  • Rush delivery is available by prior arrangement and may incur additional fees.

4. Revisions & approval

We include revisions as described in your quote. Revisions cover adjustments that align with your original brief. New instructions, additional angles or major creative changes may be treated as a new order.

  • Please review deliverables promptly and report issues within the review window stated in your order.
  • Approved files are considered final. Subsequent changes may be charged at our standard rates.

5. Payment

Payment terms are set out in your invoice. For new clients or large projects, we may require an upfront deposit before production begins.

  • All fees are quoted in the currency shown on your invoice unless otherwise agreed.
  • Late payments may delay delivery and may incur late fees.
  • Refunds are handled on a case-by-case basis and only where work has not yet commenced.

6. Intellectual property

You retain all rights to the original images you provide. Upon full payment, we grant you a broad license to use the edited deliverables for your business purposes.

  • We may use anonymized, low-resolution versions of completed work in our portfolio unless you request otherwise in writing.
  • You warrant that you have the right to submit the images to us and that they do not infringe third-party rights.

7. Confidentiality

We treat client images, brand guidelines and business information as confidential. Our team members are bound by confidentiality obligations and we use reasonable technical and organizational measures to protect your files.

8. Limitation of liability

Pixel Forge Bangla’s liability is limited to the amount paid for the specific order giving rise to the claim. We are not liable for indirect, incidental or consequential damages, including lost profits, arising from the use of our services.

9. Termination

Either party may terminate an ongoing project by written notice. You remain responsible for payment for work completed up to the termination date. We will deliver completed files and remove your materials from active production queues in accordance with our data retention practices.

10. Governing law

These Terms are governed by the laws of the People’s Republic of Bangladesh. Any disputes will be resolved through good-faith negotiation and, if necessary, the courts of Dhaka, Bangladesh.

11. Changes to these terms

We may update these Terms from time to time. The current version will always be posted on this page with the last updated date. Continued use of our services after changes constitutes acceptance of the revised terms.

12. Contact us

If you have any questions about these Terms, please contact us.